1. Return Eligibility
We accept returns and exchanges within 30 days of product delivery. Qualified returned items must be unused, unwashed, intact with original packaging, and in resalable condition, applicable to all our floor mats, toilet mats and foam mats. Used, stained or damaged products caused by personal use will not be eligible for return.
2. Defective & Wrong Items
If you receive defective mats, wrong sizes, wrong styles or missing items, please contact our customer service within 48 hours after receiving the package. We will provide free replacement or full refund without return shipping cost.
3. Customer-Initiated Returns
For returns due to personal preference (such as inappropriate size, dislike of color, mismatched style), customers need to bear the return shipping fee. A partial refund may be deducted according to packaging damage condition after we receive and inspect the returned goods.
4. Refund Processing
After we receive and verify your returned items, your refund will be processed within 3–5 business days. The refund will be returned to your original payment account. The arrival time depends on the processing rules of your payment platform and bank.
5. Final Sale Items
Discounted clearance mat products are final sale and cannot be returned or exchanged, unless there are quality problems.