1. Are your mats non-slip and waterproof?
Yes. Our core products including kitchen mats, bathroom non-slip mats and foam mats are designed with upgraded non-slip bottom and waterproof surface. They are effectively skid-resistant, waterproof, stain-resistant and easy to clean, very suitable for kitchen and bathroom wet ground use.
2. How to clean and maintain the mats?
Most of our mats are washable and reusable. You can clean them with water, wipe with a damp cloth or wash them gently by hand. Do not use high-temperature ironing or strong corrosive detergent to avoid damaging the product surface and material.
3. Can I change size or style after placing an order?
You can contact customer service to modify your order within 1–2 hours after payment and before order processing. Once the order enters the warehouse packaging process, modification is not supported. Please confirm the product information carefully before placing an order.
4. What should I do if the received mat is damaged or defective?
Please take photos or videos of the damaged product and package, then contact our customer service within 48 hours after delivery. We will verify the problem quickly and provide free replacement or full refund service.
5. Why is there a slight color difference of the product?
Slight color difference is caused by different mobile phone/computer display screens and shooting lighting, which is a normal phenomenon and does not affect the use and quality of the product.
6. Do you support wholesale and custom mat service?
Yes. We support bulk wholesale and personalized customization of mat size, pattern and logo. Please contact our customer service to get wholesale price and custom solution details.